Return & Refund Policy

Thank you for shopping at THOUGHTBOX
If, for any reason, You are not completely satisfied with a purchase.

 

We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in
plural.
Definitions
For the purposes of this Return and Refund Policy:
● “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to
[COMPANY_INFORMATION]
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the Website.
● “Website” refers to www.thethoughtboxes.com
● “You” means the individual accessing or using the Service, or the company, or other legal entity on
behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights

You are entitled to cancel Your Order within 2 days without giving any reason for doing so.

The deadline for cancelling an Order is 2 days from the date on which You received the Goods or on
which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear
statement. You can inform us of your decision by:

● By sending us an email: hello@thethoughtboxes.com
We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will
use and EFT method to refund you, or replace the item at our discretion.
 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:
● The Goods were purchased in the last 7 days
● The Goods are in the original packaging

​

 The following Goods cannot be returned:

● The supply of Goods made to Your specifications or clearly personalized.
● The supply of Goods which according to their nature are not suitable to be returned,
deteriorate rapidly or where the date of expiry is over.
● The supply of Goods which are not suitable for return due to health protection or hygiene
reasons and were unsealed after delivery.
● The supply of Goods which are, after delivery, according to their nature, inseparably mixed
with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in
our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should return the goods to
following address:
Thoughtbox Shop, Pineslopes Shopping Centre, 1st Floor, Everbeauty Entrance.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend
an insured and trackable mail service.

 

We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift
credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to
You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to
themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

● By sending us an email: hello@thethoughtboxes.com